A Guide to Computer User Support for Help Desk and Support Specialists
Fred Beisse
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
Categorías:
Año:
2014
Edición:
6
Editorial:
Course Technology
Idioma:
english
Páginas:
704
ISBN 10:
1285852680
ISBN 13:
9781285852683
Archivo:
PDF, 21.72 MB
IPFS:
,
english, 2014
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